Starting October 1, 2018 clients will no longer be able to call 3-1-1 to make appointments through PENS or Plan Examination Notification System as the DOB will launch its new online appointment system. Through their website, clients will be able to schedule, review or cancel appointments. They will be able to use the same DOB ID number and PIN they used when setting appointments through 3-1-1 calls.
Here are some key points to remember:
- Clients can access the system through the DOB website where a link is provided on the home page, and schedule appointments (began October 9).
- No appointments will be transferred into the new system. Appointments made thru 3-1-1 will be processed thru 3-1-1
The new system can only be used for standard plan reviews for BIS job filings
- If you need SPECIALIZED PLAN EXAMINATION appointments like audits, determinations, emergencies or project advocate appointments, you will still need to schedule these appointments by submitting a PER11 MANUAL APPOINTMENT REQUEST FORM and submit them through the appropriate borough office. You can also contact your borough office for details on how to set these specialized plan examinations.
- DOB NOW plan examination appointments will also continue to be scheduled via this means. This applies to filings submitted through the DOB NOW: Build portal.
If you need more information on the new online appointment system including training materials, they will be available through the DOB website before it is fully launched. Stay tuned.